Frequently Asked Questions

  1. What is your pricing policy?
  2. What are your Shipping & Freight charges for non container orders?
  3. How long will it take to get my order?
  4. What is your return policy?
  5. How long has Outdoor Designs LTD been in business?
  6. What is your minimum order policy?
  7. What discounts do you offer?
  8. What are your terms?
  9. What forms of payment do you accept?
  10. What about exclusivity?
  11. What is the intended usage of your products?
  12. What is the best screen resolution for this site?

Pricing
Prices are subject to change without notification. Please call our office if you need to verify a price. These prices are available to stocking dealers only. For non-stocking customers there is a 20% up charge.

back to top back to top


Shipping & freight charges.
Freight cost is 6% - 15% for regional clients, depending upon area. For out of region customers, please contact our office at 1-203-753-7000 to receive a shipping quote for your purchase.

back to top back to top


Lead time
We try to stock an example of each item we sell. If your order is in our warehouse, delivery time is 1 to 3 weeks. If we have to special order your item, delivery time is 12 to 16 weeks. Drop shipping is not available.

back to top back to top


Returns
All products are inspected before shipment. If a piece arrives damaged please file a claim within twenty four hours and fax to 1-203-753-3399. Include all pertinent details and contact information. Our customer service department will contact you shortly. Click here for claim form.

back to top back to top


When we began
Outdoor Designs LTD started in the late 1980's as a supplier of cast furniture to the outdoor garden industry. Since that time we have included indoor furniture and expanded our outdoor line.

back to top back to top


Minimum orders
Each warehouse order requires $1000.00 minimum order. This includes both faxed and on site orders whether in stock or special item. For reorders we also require $1000.00.

back to top back to top


Discounts
We offer discounts on container orders. Please contact one of our representatives or call us directly for current container discounts.

back to top back to top


Terms
We are C.O.D. (Cash on delivery) only. We do not offer net 30 days. For questions regarding payment with credit cards, please call our office at 1-203-753-7000.

back to top back to top


Forms of payment.
We accept Visa, Mastercard, American Express, money orders & certified checks. Should you wish to place your order via fax, our number is 1-203-753-3399. Please feel free to call us at 1-203-753-7000 if you have any questions concerning payment options.

back to top back to top


Exclusivity.
We do not offer exclusivity. We carry a wide range of products; therefore it is impossible to promise exclusivity. If you maintian a $5000.00 per month order status, we will consider the possibility of a reasonable radius for exclusivity. If you are buying a container, please call our office at 1-203-753-7000.

back to top back to top


Safety and intended use.
Some of our indoor products are sold as "fashion furniture" and are for decorative purposes only. All steps are sold as plant stands. They are in no way intended for, or safely used as, a ladder or stepladder. These are not to be used for sitting by either children or adults. Many of our indoor dining and accent chairs are not intended for frequent or daily use and are not recommended for adults over 150 pounds. If you have any questions about which products are included in this category, please contact your customer service representative.

back to top back to top


Optimize your browser.
This site is best viewed with the latest iteration of Internet Explorer, Netscape or Firefox with the screen resolution set at 1024 x 768 or higher. JavaScript is used extensively and should be enabled in your browser.

If the font edges on your computer appear jagged, not smooth, do the following: 1. Click Start in the lower left corner of your screen. 2. Click Control Panel. 3. Find the System folder and double click to open. 4. Click the Advanced Tab. 5. Find Performance and click Settings. 6. Scroll down to "Smooth Edges Of Screen Fonts". 7. Place a check in the box and click apply.

The text on your computer will now appear smooth or antialiased.

For questions regarding the use or functionality of our site E-mail the webmaster@outdoordesignsltd.com

back to top back to top